Shipping & Delivery Policy
Complimentary Insured USA Delivery via USPS & UPS on every order. Clear dispatch windows, zero hidden fees, and full door-to-door tracking.
USA Delivery Rates & Timelines
Complimentary USA Delivery| Destination | Courier Service | Handling Time | Transit Time | Shipping Cost |
|---|---|---|---|---|
| United States (All 50 States) | USPS Ground Advantage / UPS Ground | 1 – 2 Business Days | 2 – 4 Business Days | Complimentary ($0.00) |
| US Express Air (Optional) | USPS Priority Mail Express / UPS 2nd Day Air | 1 Business Day | 1 – 2 Business Days | $9.95 |
* Total USA Standard Delivery Window: 3 to 6 business days from payment confirmation (1–2 business days handling + 2–4 business days transit).
1. Order Cut-Off Time & Handling
Our order cut-off time is 2:00 PM PST (Monday through Friday). Each piece undergoes individual quality inspection before secure packaging and dispatch from our California facility. Orders placed before 2:00 PM PST begin fulfillment the same business day.
2. USPS & UPS Door-to-Door Tracking
As soon as your parcel is collected by USPS or UPS, you will automatically receive an email with your door-to-door tracking number. You can track your parcel's real-time progress on our Track Your Order Page or directly via the courier's official tracking portal.
3. Heirloom Presentation & Discreet Packaging
Every piece arrives safely nestled in an anti-tarnish micro-suede keepsake pouch, presented inside our signature rigid gift box embossed with gold foil detailing. For your security and theft prevention, exterior transit boxes are completely discreet, unbranded, and reinforced with tamper-evident security tape.
4. USA Sales Tax Transparency
In compliance with US commercial transparency and Google Merchant Center requirements, applicable state and local sales taxes are clearly calculated and displayed before final payment confirmation at checkout. Patrons in the United States incur zero surprise customs handling charges or extra fees on delivery.